1. Measure before you change anything
- Set up ecommerce tracking so you can see the funnel: sessions, product views, add to cart, checkout, purchase.
- Segment by device, since mobile and desktop often behave very differently.
- Find the biggest drop-off and start there.
- Use session recordings, heatmaps and customer feedback to see why.
2. Product pages
- Show clear, high-quality images from several angles and in context.
- Put price, availability, delivery and returns information near the add to cart button.
- Answer the questions buyers ask before purchase: size, fit, materials, compatibility.
- Use genuine reviews and place them where they help the decision.
- Make the primary button obvious, especially on mobile.
See how these overlap with SEO in our product page guide and our conversion-optimised PDP and PLP work.
3. Collection pages
- Offer filters and sorting that match how people choose products.
- Show the information needed to compare: price, ratings, key variants.
- Keep load times low, since collection pages are heavy on images.
- Make it easy to get back to the list from a product page.
The SEO side is covered in collection page optimisation.
4. Cart and checkout
- Show total cost, including shipping and taxes, as early as possible.
- Offer the payment methods your customers expect.
- Reduce the number of fields and steps wherever you can.
- Make delivery times and return terms visible.
5. Speed and trust
Slow pages lose visitors before any design change can help. Work on Core Web Vitals, and show clear contact details, policies and secure payment cues.
6. Test properly
- Change one important thing at a time so you know what caused a result.
- Run tests for long enough to cover normal weekly variation, and until you have enough data to trust the result.
- Do not stop a test the moment it looks good.
- Record what you tested and learned.
Our A/B testing service and funnels work put this loop into practice.
Frequently asked questions
- What is a good conversion rate for a Shopify store?
- It varies widely by industry, price point, traffic source and device, so compare against your own history and your specific market rather than a single benchmark.
- Where should I start with Shopify CRO?
- Start by measuring the funnel to find the biggest drop-off, then investigate why with recordings and feedback. Fix the largest leak first.
- How long should an A/B test run?
- Long enough to cover normal weekly cycles and collect enough data for a reliable result. Ending a test early because it looks good often leads to wrong conclusions.
Keep reading
- Shopify A/B Testing Guide: How to Run Tests You Can Trust
- Shopify Upsell and Cross-Sell Funnels: Increase Order Value Without Annoying Customers
- Shopify Product Bundles: How to Create Offers That Raise Order Value
- Shopify Quiz Funnels: How to Guide Shoppers to the Right Product
- Pet Profiles in Shopify Customer Accounts: What We Built for a Pet Brand